Refunds for orders placed through this site are handled by Vitalix LLC, with returns handled by ShipOffers, 19655 E 35th Dr #100, Aurora, CO 80011, USA. This page states their terms in plain language.
The Crowned guarantee window
60 days from [FILL IN: the date of purchase or the date of delivery — state which]. Empty bottles are fine: the window exists so the routine gets long enough to be judged honestly. Requests received after it closes are at the seller's discretion.
What qualifies
- [FILL IN: whether opened and empty bottles both qualify — the brief says they do; confirm in writing]
- [FILL IN: whether all bottles from a bundle must be returned, or none]
- [FILL IN: whether original packaging is required]
How to request a Crowned refund
- E-mail support@usecrowned.com with your order number, the e-mail used at checkout and the reason.
- Wait for a return authorisation before shipping anything back — unauthorised returns cannot be matched to an order.
- Keep the tracking number until the refund lands.
Money back timing
Refunds are issued within [FILL IN: processing window] to the original payment method once the request is approved. Your bank may take a further [FILL IN: bank posting window] to post it. If it has not appeared after that, contact your card issuer before contacting us.
Costs
| Return shipping | [FILL IN: who pays return shipping] |
|---|---|
| Restocking fee | [FILL IN: amount, or "none"] |
| Original shipping refunded? | [FILL IN: yes or no] |
Damaged or wrong item
If a parcel arrives damaged or contains the wrong item, contact us within [FILL IN: window] of delivery with photos. Replacements for our error are sent at no cost.
Cancelling a Crowned subscription
The checkout offers a one-time purchase and a 30-day subscription. If you chose the subscription, you are charged the price shown at the time and again every 30 days until you cancel, with an e-mail 5 to 7 days before each charge and a receipt after it. Cancel from the cancellation link in your order e-mails, or by writing to support@usecrowned.com. Cancelling stops future charges; it is separate from a refund request on an order already delivered.
Either purchase type appears on your bank statement as “3 Bottles” rather than as Crowned.
Returns address
Returns are handled by ShipOffers, 19655 E 35th Dr #100, Aurora, CO 80011, USA. Do not ship anything back before you have a return authorisation — unauthorised parcels cannot be matched to an order.
Chargebacks
If something is wrong, contact us before disputing the charge. A chargeback freezes the order while the bank investigates, which is slower than a refund we can process directly.