Orders placed through this site are fulfilled by Vitalix LLC, fulfilled by ShipOffers, 19655 E 35th Dr #100, Aurora, CO 80011, USA. Their shipping terms govern your order; this page summarises them.
Processing time
Orders are processed within [FILL IN: processing window] after payment clears. Orders placed on weekends or public holidays begin processing the next business day.
Crowned delivery estimates
| Destination | Carrier | Estimated delivery | Cost |
|---|---|---|---|
| United States | [FILL IN: carrier] | [FILL IN: business days] | [FILL IN: cost or "free"] |
| Canada | [FILL IN: carrier] | [FILL IN: business days] | [FILL IN: cost] |
| International | [FILL IN: carrier] | [FILL IN: business days] | [FILL IN: cost] |
Estimates are estimates. Carrier delays, weather, customs inspection and incorrect addresses all add time and none are within our control.
Tracking
A tracking number is e-mailed when the parcel leaves the warehouse. It can take up to [FILL IN: tracking activation window] for the first scan to appear. Check your spam folder before assuming nothing was sent.
Customs, duties and taxes
International orders may attract import duty, VAT or handling fees set by the destination country. These are not included in the checkout price and are the recipient's responsibility.
Wrong address, failed delivery, missing parcel
- Wrong address: contact us within [FILL IN: window to correct an address] of ordering. Once a parcel ships the address cannot be changed.
- Marked delivered but missing: check with neighbours and the parcel room, then wait 24 hours — carriers sometimes scan early.
- Damaged in transit: photograph the outer box and the contents before discarding anything.
- Returned to sender: [FILL IN: what happens to returned parcels]
Where Crowned can and cannot help
If you bought through a link here, the seller named on your receipt handles fulfilment and delivery claims. We can point you to the right contact and follow up, but we cannot access their order system. See the affiliate disclosure.